Support

Need a hand? Email support@layrstudio.co.uk and we'll get back to you.

Common questions

Heft can't see my whole drive

The full edition needs Full Disk Access. Open System Settings → Privacy & Security → Full Disk Access, and add Heft. Protected areas (including the Trash) are invisible to any app without it.

I cleaned up but free space didn't change

Cleanup moves items to the Trash so they're recoverable. Disk space is freed when you empty the Trash — use the Empty button on the Overview screen, or empty it from Finder.

How do I activate my license? (full edition)

After purchase you'll receive a license key by email. In Heft, click Unlock Full Version (or Settings → License), paste the key, and choose Activate. You can deactivate to move it to another Mac.

How do I restore my purchase? (App Store edition)

Open the paywall and choose Restore purchase, signed in with the Apple ID you bought it on.

Which macOS do I need?

macOS 14 Sonoma or later, on Apple silicon or Intel.